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ALL THE QUESTIONS

Most frequent questions


BROCHURES







CONTACT

Phone: +255 (0) 768191458 | +8617304002944
Mail: info@genuine.co.tz
  • How do we work?
  • What services do we offer?
  • How reliable are we?
  • How do we commit to you?
How do we work?

Our service is designed to ensure streamlined and efficient transportation of goods, providing fast and reliable delivery solutions to meet our customers’ needs. The key aspects of how we work in our express cargo service, highlighting our processes and practices.

1. Efficient Logistics Management:

We pride ourselves on our robust logistics management system that enables us to handle and track cargo efficiently. Our team of experienced professionals ensures that every step of the process is carefully planned and executed to minimize delays and maximize efficiency.

2. Secure Packaging and Handling:

We understand the importance of ensuring the safety and security of our customers’ cargo. Therefore, we follow strict protocols for packaging and handling to prevent any damage or loss during transit. Our personnel are trained to handle various types of goods, including fragile and high-value items, with utmost care and attention.

3. Real-Time Tracking System:

Transparency and communication are essential in our express cargo service. We provide our customers with a real-time tracking system that allows them to monitor the progress of their shipment. This feature provides peace of mind and enables customers to plan their operations accordingly.

4. Customized Solutions:

We recognize that every cargo shipment is unique, with specific requirements and constraints. Therefore, we offer customized solutions tailored to our customers’ needs. Whether it’s expedited delivery, temperature-controlled transportation, or special handling instructions, we work closely with our customers to provide personalized services that meet their expectations.

6. Exceptional Customer Service:

As a customer-centric company, we prioritize providing exceptional customer service. Our dedicated support team is available to address any queries or concerns promptly. From booking inquiries to tracking updates, we strive to ensure that our customers have a seamless experience throughout their cargo journey.

Conclusion:

In our express cargo service, we prioritize efficiency, reliability, and customer satisfaction. From efficient logistics management to timely pick-up and delivery, secure packaging and handling to real-time tracking, our aim is to provide a seamless and hassle-free experience for our customers. With our customized solutions and exceptional customer service, we are committed to meeting and exceeding our customers’ expectations in the cargo transportation industry.

What services do we offer?
  • SHIPPING Our company offers a range of services to meet your shipping needs. We specialize in international shipping, allowing you to send your packages and goods anywhere in the world. Our team is well-versed in the complex regulations and procedures involved in international shipping, ensuring that your shipments are handled with the utmost care and efficiency.ย 
  • WAREHOUSING AND DISTRIBUTION We also offer warehousing and distribution services, allowing you to store your goods in our secure facilities until they are ready to be shipped. Our team can handle all aspects of distribution, including inventory management and order fulfillment. The warehouse is suitable for all kinds of goods ranging from perishable, delicate and fragile goods.
  • CUSTOMS CLEARANCE Customs clearance can be a major headache for many businesses, but our team is here to help. We have extensive experience navigating the complex customs regulations of different countries, ensuring that your shipments clear customs quickly and smoothly.
  • FORWARDING Forwarding is another key service we offer. If you need to have your packages shipped to multiple destinations, we can handle the forwarding process for you, ensuring that your packages arrive at their intended destinations on time and in good condition.
  • REPACKAGING OF PACKAGES If you need your packages repackaged for any reason, our team can take care of that as well. We use high-quality packaging materials to ensure that your goods are protected during transport
  • PRE-SHIPMENT INSPECTIONS, Finally, we offer pre-shipment inspections to ensure that your packages meet all relevant regulations and requirements. Our team will conduct a thorough inspection of your packages before they are shipped, giving you peace of mind that your goods will arrive at their destination safely and legally.

Our company is committed to providing our customers with the highest level of service and support. Contact us today to learn more about our services and how we can help you with your shipping needs.

How reliable are we?

Our services are designed to provide fast and reliable shipping solutions to meet the needs of our customers. These are various aspects that make our campany highly reliable and trustworthy.

  • Efficient Transportation Network:

To ensure the reliability of our express cargo services, we have established an extensive transportation network that allows us to deliver shipments quickly and efficiently. Our network includes partnerships with leading airlines, ground transportation providers, and customs authorities, enabling us to offer seamless shipping solutions worldwide.

  • Advanced Tracking and Monitoring Systems:

We understand the importance of transparency and accountability when it comes to cargo shipments. That is why we have implemented advanced tracking and monitoring systems that provide real-time updates on the status and location of each shipment. This allows our customers to track their packages throughout the entire delivery process, providing peace of mind and ensuring reliability.

  • Experienced and Professional Staff:

Our team of dedicated professionals plays a crucial role in maintaining the reliability of our express cargo services. From our customer service representatives to our logistics experts, each member of our staff is highly trained and experienced in handling all aspects of cargo transportation. Their expertise ensures that shipments are handled with care and delivered on time, every time.

  • Stringent Quality Control Measures:

We prioritize the safety and security of our customers’ shipments. To ensure reliability, we have implemented stringent quality control measures at every stage of the shipping process. From packaging and labeling to loading and unloading, our quality control procedures guarantee that each shipment is handled in compliance with industry standards and regulations.

  • On-Time Delivery:

One of the key indicators of our reliability is our commitment to on-time delivery. We understand that time-sensitive shipments are crucial to our customers’ businesses, so we strive to meet and exceed delivery expectations. Our efficient transportation network, dedicated staff, and advanced tracking systems work together to ensure that shipments reach their destinations within the specified time frame.

  • Customer Satisfaction:

At the core of our reliability is our focus on customer satisfaction. We value the trust our customers place in us, and we go above and beyond to meet their expectations. We continuously gather feedback and make improvements to our processes to enhance the reliability and efficiency of our express cargo services.

Our company are highly reliable, thanks to our efficient transportation network, advanced tracking systems, experienced staff, stringent quality control measures, commitment to on-time delivery, and customer-centric approach. With our reliable solutions, customers can trust us to handle their cargo shipments effectively and efficiently.

How do we commit to you?

Commitment is a crucial aspect of any successful partnership or relationship. When it comes to our commitment to you, we strive to provide a transparent and dependable experience. Here are some key ways in which we commit to our clients:

1. Communication: We understand the importance of effective communication. We commit to keeping you well-informed and updated throughout our collaboration. Our team will promptly respond to your queries, requests, and concerns, ensuring that you are always in the loop.

2. Quality: We are dedicated to delivering high-quality work and services. Our commitment to excellence means that we consistently strive for perfection in every aspect of our work. From product development to customer service, we maintain a focus on quality to meet and exceed your expectations.

3. Timeliness: We recognize the value of time and the impact it can have on your business. Our commitment to you includes delivering our products and services in a timely manner. We prioritize meeting deadlines and ensuring that our deliverables are on schedule, allowing you to plan and execute your strategies effectively.

4. Trust and Confidentiality: Trust is the foundation of any successful relationship. We commit to maintaining the utmost confidentiality and safeguarding your sensitive information. Our team adheres to strict privacy protocols and takes all necessary measures to protect your data.

5. Collaboration: We believe in the power of collaboration and the collective strength it brings. Our commitment to you involves working closely with you to understand your unique needs and goals. We value your input and actively seek your feedback to ensure that our collaboration is productive and aligned with your vision.

6. Continuous Improvement: We understand that excellence is an ongoing journey. As part of our commitment to you, we continuously strive for improvement. We actively seek feedback from our clients and use it to enhance our processes, products, and services. This commitment to continuous improvement allows us to stay ahead of the curve and deliver the best possible outcomes for you.

In conclusion, our commitment to you encompasses effective communication, delivering high-quality work on time, maintaining trust and confidentiality, fostering collaboration, and continuously improving our offerings. We value your partnership and are dedicated to providing you with an exceptional experience.



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